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An IBTA professional pathway for entrepreneurship, developing a venture idea and preparing a business plan. Register interest; the next cohort is to be scheduled.
Schedule: to be confirmed
HRDF supported*Earn The KPI Institute's global certification — the world's leading credential in performance measurement. Master a complete, hands-on methodology for selecting the right KPIs, documenting them professionally, setting realistic targets, and turning performance data into decisions your organization actually acts on.
26 Oct 2026 — 30 Oct 2026
Strategic analysis, direction setting and business planning linked to performance.
26 Oct 2026 — 28 Oct 2026
Design the employee performance cycle, align goals, evaluate performance and provide feedback.
1 Nov 2026 — 3 Nov 2026
Define and align objectives and key results and implement monitoring and review cycles.
1 Nov 2026 — 3 Nov 2026
Certified Balanced Scorecard Management System Professional — international certification by The KPI Institute.
2 Nov 2026 — 6 Nov 2026
Certified Innovation Performance Professional — international certification by The KPI Institute.
2 Nov 2026 — 6 Nov 2026
Select and document KPIs, build scorecards and dashboards, and apply practitioner tools.
2 Nov 2026 — 6 Nov 2026
A three-day intensive program that builds job-ready customer service skills — professional communication, handling difficult customers, and service across digital channels — and prepares you to pass the IBTA CBP exam via Prometric for an internationally recognized certification.
8 Nov 2026 — 11 Nov 2026
HRDF supported*Showing 9 of 40 programmes
